Despite a great deal of uncertainty surrounding nearly everything during this COVID-19 pandemic, MoGo has worked hard to continue providing service to riders since quarantine began.
As the demand for socially distant transportation options increased significantly, it became exponentially more important that MoGo, metro Detroit’s non-profit bike share system, remain operational during the crisis.
MoGo and its operations team quickly developed and implemented processes that would keep riders safe as they continued to use the system. Each time a member of the operations team visits a station, they sanitize the kiosk screen (when applicable) and keypad on each dock and wipe down the seats and handlebars on every bike. MoGo also encourages riders to adhere to personal safety measures when riding, like wearing gloves and a mask and practicing social distancing when riding with others. Such processes allow MoGo riders to continue riding confidently and safely.
Staying true to its mission to be accessible, affordable, and equitable in a city where a large number of residents don’t have access to a vehicle, MoGo announced a free Monthly Pass on March 30. The free Monthly Pass program was intended to support essential workers who still needed to make their commute, people needing safe transportation, and those seeking exercise. Utilization of the program was high, as 1500 passes were activated through the end of the program on May 28. In a survey MoGo conducted about the program, 55% of respondents said that this was the first time they used MoGo, while 76% of respondents said the free pass made it possible for them to sign up.
Beyond the free Monthly Pass, MoGo is part of a collaborative pilot program led by Detroit’s Office of Mobility Innovation, and NextEnergy. The new program has launched in the City of Detroit to connect essential workers to reliable, safe transportation to and from frontline jobs during COVID-19 pandemic recovery. The program, which matches participating employees with e-bikes (donated by General Motors), builds on the efforts the city has undertaken to expand access to affordable mobility for residents. Find out more about this program here.
Watch the video below to see how MoGo keeps riders safe.