MoGo’s Ongoing Covid-19 response

Despite a great deal of uncertainty surrounding nearly everything during this COVID-19 pandemic, MoGo has worked hard to continue providing service to riders since quarantine began.

 

As the demand for socially distant transportation options increased significantly, it became exponentially more important that MoGo, metro Detroit’s non-profit bike share system, remain operational during the crisis. 

 

MoGo and its operations team quickly developed and implemented processes that would keep riders safe as they continued to use the system. Each time a member of the operations team visits a station, they sanitize the kiosk screen (when applicable) and keypad on each dock and wipe down the seats and handlebars on every bike. MoGo also encourages riders to adhere to personal safety measures when riding, like wearing gloves and a mask and practicing social distancing when riding with others. Such processes allow MoGo riders to continue riding confidently and safely. 

 

Staying true to its mission to be accessible, affordable, and equitable in a city where a large number of residents don’t have access to a vehicle, MoGo announced a free Monthly Pass on March 30. The free Monthly Pass program was intended to support essential workers who still needed to make their commute, people needing safe transportation, and those seeking exercise. Utilization of the program was high, as 1500 passes were activated through the end of the program on May 28.  In a survey MoGo conducted about the program, 55% of respondents said that this was the first time they used MoGo, while 76% of respondents said the free pass made it possible for them to sign up. 

 

Beyond the free Monthly Pass, MoGo is part of a collaborative pilot program led by Detroit’s Office of Mobility Innovation, and NextEnergy. The new program has launched in the City of Detroit to connect essential workers to reliable, safe transportation to and from frontline jobs during COVID-19 pandemic recovery. The program, which matches participating employees with e-bikes (donated by General Motors), builds on the efforts the city has undertaken to expand access to affordable mobility for residents. Find out more about this program here

 

Watch the video below to see how MoGo keeps riders safe.

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Station Spotlight: Livernois and Ferndale Project

The Livernois and Ferndale Project station is located north of 8 Mile on Livernois – the perfect place to get a drink, and a great spot for dog and cat lovers!

 

Looking for a drink and some grub? Whether it’s a morning coffee or an evening get-together for drinks and dinner, the Ferndale Project is the place to be. Park your bike and turn around, and you’ll be looking right at it!

 

Dog lovers: take your pups across the street to Bubble & Bark, where they’ll be treated like the royalty that they are!

 

Cat lovers: head down the street to Catfe Lounge, where all of the cats and kittens at the shelter are available for adoption. The Catfe is the best place to meet and play with cats in need of homes!

 

Lovers of both cats and dogs: walk across Livernois to Green Daffodil, where you’ll meet Anne and Siouxsan, who are dog and cat lovers, respectively. Green Daffodil has handmade soy candles, and plenty of bath and body products to choose from – all HANDMADE!

 

If you’re not a lover of cats or dogs, take a trip to the Ferndale Project station anyways! It’s a particularly green stretch of Livernois that is perfect for a MoGo ride! And, you’re less than 5 minutes from MoGo stations south of 8 Mile on the Avenue of Fashion, or north on 9 Mile in Downtown Ferndale.

 

Curious about the businesses mentioned above? Click on their names below to learn more!

 

Ferndale ProjectBubble & BarkCatfe LoungeGreen Daffodil

 

Keep your eye on social media and our Rider Perks page to stay updated on businesses added as partners. You may find some of these up there soon!

 

 

Move with MoGo Rider Challenge

The Move With MoGo Rider Challenge, which just ended, ran from July 13th until August 2nd. Over 3 weeks, 12 winners were named and awarded MoGo swag for leading the way in rides that week! The objective was simple: take as many rides as you can between MoGo’s new 31 expansion stations for a chance to win passes and/or prizes. No need to sign up or declare entry. As long as you took a ride, you were eligible.

 

There were three categories to win in each week: one for the top member rider (includes Monthly, Annual, Access or Senior Annual passes), one for the top Prepaid pass rider, and one for the top Pay As You Go pass rider.

 

 

 

 

 Take a look at each week’s results, and all of our winners!

 


 

Rider Perks: SkinbarVII

 

 

 

 

We are super excited about our newest Rider Perk Partner, SkinBarVII! Located on the Avenue of Fashion, SkinBarVII is Detroit’s premiere facial spa! SkinBarVII, whose mission is to bring high-end skincare to Detroit, believes that although facials are viewed as a luxury, they are so much more than that, as they provide an opportunity for you to relax and take care of yourself. And, they are something that should be accessible to all!  MoGo riders can show their MoGo card, key fob, Transit app, or receipt to receive a 15% discount off services at SkinBarVII.

 

Website | Facebook | Instagram

SkinBarVII

Closest Station: Livernois and Clarita

18951 Livernois Avenue | Detroit, MI 48221

 

 

Station Spotlight: Livernois and Clarita

 

The Livernois and Clarita Ave station is located just south of 7 Mile on the Avenue of Fashion – a prime location for your food, shopping, and other retail desires! 

 

Out for an early morning ride? Dock your bike at the Clarita station and walk over to Lana’s Bake Shop for breakfast and brunch!

 

Need more food or equipment for your pet? Pet Supplies Plus is right across the street!

 

If you’re looking to get pampered or fix your hair up, there’s a strip of great options just minutes away from the station, including Shar Mell’s Hair Salon, SkinBarVII, and more!

 

The former B. Siegel department store, which will soon be home to 7.Liv, and include new residential units and retail, will also be opening up soon – just a 2 minute walk from the Livernois and Clarita station!

 

All in all, the Livernois and Clarita station offers a wide range of places to visit, and is super easy to get to! The Livernois and Clarita station is a 5 minute ride away from more than half-a-dozen other MoGo stations in Northwest Detroit and Ferndale! Stay tuned for their station spotlights in the future.

 

 

Curious about the businesses mentioned above? Look no further:

 

 

Station Spotlight: Oak Park Blvd and Parklawn St

The Oak Park Blvd and Parklawn St station is located west of Coolidge Hwy on Oak Park Blvd – with access to all things Oak Park!

 

Dock your bike at this station and head to David H. Shepherd Park for a quiet walk or a sports game, or grab your bike here and take a ride instead!

 

The Oak Park Blvd station sits right outside the Oak Park Community Center and Oak Park Public Library, and is just down the street from City Hall and Oak Park High School.

 

The Oak Park Blvd station is the place to ride to for easy access to all of Oak Park’s municipal services, and is a great starting point if you’re looking to explore MoGo’s expansion area! We’ll highlight more of those stations in the future.

 

Get all the information you need on the City of Oak Park, and each of the buildings listed above at http://www.oakparkmi.gov/.

 

 

How To Use The Transit App

Transit gives you the ability to purchase a MoGo pass using only your phone! Watch the video to learn more.

MoGo Expands Bike Share to Northwest Detroit and Oakland County

 

Today, MoGo, metro Detroit’s nonprofit bike share system, launched an expansion of its service in northwest Detroit and southern Oakland County, adding 31 stations and 140 bikes to the Livernois and McNichols corridors in Detroit as well as the cities of Ferndale, Royal Oak, Oak Park, Berkley, and Huntington Woods. With this expansion, MoGo now operates a total of 75 stations and 620 bikes in southeast Michigan.

 

“We are thrilled to finally offer bike share to additional neighborhoods in the region,” said Lisa Nuszkowski, founder and executive director of MoGo. “The partnerships formed between these communities and MoGo demonstrates the potential we have to work together to solve the many transportation and mobility challenges facing our region.”

 

The nonprofit program has run in Detroit since May 2017, with support from Henry Ford Health System and Health Alliance Plan (HAP). “MoGo’s mission aligns with things we care deeply about: community, healthy lifestyles, alternative forms of transportation, and encouraging people to get out and enjoy the places they live,” said Meagan Dunn, director of community outreach and partnerships for Henry Ford Health System. “We are especially excited that in addition to expanding into other cities, MoGo bikes will be more affordable, accessible and a contributor to building more vibrant, healthy communities.”

 

In addition to expanding its service, MoGo also announced changes to its passes and pricing, making bike share easier and more convenient. Using feedback from riders as well as best practices from other cities, MoGo now offers the following pass options:

 

  • Pay as You Go: Pay $1 to unlock a bike, plus $.25 per minute to ride
  • Prepaid: Purchase 2 hours of ride time for $18
  • Monthly Pass: Pay $20 per month, and receive an unlimited number of 60-minute trips
  • Annual Pass: Pay $90 per year, and receive an unlimited number of 60-minute trips
  • Access Pass: Pay $5 per year, and receive an unlimited number of 60-minute trips (for people who receive state assistance)

Riders are encouraged to purchase passes through MoGo’s website or the Transit app. All bikes must be checked out from and returned to any one of MoGo’s 75 stations.

 

To help keep riders safe, MoGo and its operating partner, Shift Transit, have added enhanced cleaning procedures to its routine bike and station checks. Handlebars and seats are thoroughly cleaned, as well as docking points, kiosk screens, credit card slots, and receipt dispensers. MoGo’s team regularly cleans its vans, and any bikes that are in the warehouse for maintenance are thoroughly cleaned before returning to the field. MoGo strongly encourages its riders to wear protective gear such as gloves and masks as appropriate, ride solo or with at least six feet distance between others, and to thoroughly wash their hands after riding.

MoGo Rolls out 2 New and easy casual pass options

 Since 2017, we have heard from so many of our riders that the $8 Daily pass (with unlimited 30-minute trips and $4 per trip that exceeds 30 minutes) is confusing and has left many people unhappy. In an effort to address those concerns, we are changing our pricing for the entire system, both in our expansion communities as well as in our current service area. On Thursday, the $8 Daily pass will go away and be replaced with two easy options for casual riders: 

 

 

 

 

 

 

 

 

 

 

 

 

Pay As You Go: $1 to unlock a bike, plus $0.25 per minute. Perfect for short, on-the-go, or single-use trips.

Pay As You Go allows you to pay only for the minutes you use. Pay $1 to unlock a bike, plus $0.25 for each minute of ride time until the bike is securely locked in any MoGo station. Pay As You Go passes must be purchased with a debit or credit card at any touch screen kiosk or on your smartphone using Transit.

 

 

 

 

 

 

 

 

 

 

 

 

Prepaid: $18 for two hours of ride time. Ideal for exercise, recreational trips, and sight-seeing.

The Prepaid Pass provides 2 hours of ride time that can be broken up into several trips or used all at once. Unused minutes do not expire. For trips that extend beyond the prepaid two-hour ride time, users pay $0.25 for each additional minute until the bike is securely locked in any MoGo station. Prepaid passes must be purchased with a debit or credit card at any touch screen kiosk or on your smartphone using Transit.

 

 

While it may seem that we are increasing prices for casual users, our new pricing actually saves money. For example: let’s say you wanted to check out a bike and take it for a leisurely ride for 2 hours without checking it back in. Under our current Daily pass, you would pay $20 for those 2 hours ($8 for the pass, plus $12 for three, 30-minute increments over the free 30-minute period). Under the new Prepaid pass, you’d only pay $18 for those same 2 hours, with no overage fees.  Another example: let’s say you don’t need access to the bike all day, but simply wanted to take a quick, 10-minute trip. Under the Daily pass, you would pay $8 for that trip. With the Pay As You Go option, you’d only pay $3.50 ($1 unlock plus $2.50 for the 10-minute ride). Not only will the new passes save people money, but we believe they will be easier to understand for more people.
These new options will make it easier for people to ride, and make pricing less confusing. We love our riders and are excited to provide these new, friendlier options! 

SYSTEM ALERT

MoGo’s system is currently closed for technical updates. We hope to be back up and running soon. We apologize for any inconvenience! Thanks!